Problems Logging In?

If you’re having trouble logging into your enCAST account, follow these steps to resolve common issues:

Try a Different Device

If you’re unable to log in on your current device, try using a different one. For instance, if you’re using a PC, try logging in on a smartphone or tablet. This can help determine if the issue is device-specific.

Clear Your Browser Cache

Sometimes you can clear the browser cache (or cookie storage) and this will allow you to log into a site.

Here’s how with common browsers:


  1. Click on the three dots in the top-right corner.
  2. Go to More tools > Clear browsing data.
  3. Select Cached images and files and click Clear data.


  1. Click on the three lines in the top-right corner.
  2. Go to Options > Privacy & Security.
  3. Under Cookies and Site Data, click Clear Data.


  1. Go to the `Safari` menu.
  2. Select Preferences > Privacy.
  3. Click Manage Website Data and then Remove All.

Microsoft Edge

  1. Click on the three dots in the top-right corner.
  2. Go to Settings.
  3. Under Privacy, search, and services, click Choose what to clear.
  4. Select All time.
  5. Select Cached images and files and click Clear now.

Clearing your cache can resolve issues caused by outdated or corrupted files stored in your browser.

Use a Different Browser

Sometimes, the issue might be specific to the browser you’re using. If you’re having trouble with Chrome, try Firefox, Safari, Edge, or another browser. This can help identify if the problem is browser-related.

Check Network Connection

Ensure you have a stable internet connection. If you’re on a public network, try switching to a private network.

Update & Contact

If none of the above steps work, make sure your browser is up to date:

  1. Go to
  2. If it says your browser needs updating, then follow the instructions to update it

If you are still not able to log in, go to and copy the URL

Then contact enCAST and send us this link along with any other information you have about the problem.

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